Terms & Conditions - Rising Minds Counselling
Last updated 3 September 2026
Welcome to Rising Minds Counselling.
These Terms & Conditions outline important information regarding the use of this website and counselling services provided by Rising Minds Counselling.
By accessing this website, making an enquiry, or engaging in counselling services, you acknowledge that you have read and understood the information below.
1. About Rising Minds Counselling
Rising Minds Counselling provides online and phone-based counselling services for young people and adults across Australia. Services are provided by a qualified counsellor holding a Bachelor of Psychology degree and a Graduate Diploma of Counselling. Rising Minds Counselling operates in accordance with the ethical standards and professional guidelines of the Australian Counselling Association (ACA). Counselling services are supportive and therapeutic in nature and are not a substitute for emergency, psychiatric, psychological, or medical care.
2. Website Information
Information provided on this website is intended for general educational and informational purposes only. Content on this website does not replace personalised medical, psychological, psychiatric, or crisis support. Accessing this website or submitting an enquiry does not establish a counselling relationship. A professional counselling relationship begins only after an appointment has been confirmed and all relevant consent requirements have been completed.
3. Counselling Services
Rising Minds Counselling provides counselling through: * phone sessions * online video sessions * other methods may be approved where appropriate Counselling is a collaborative process designed to support self-awareness, personal growth, emotional wellbeing, coping strategies, and practical change. Counselling outcomes vary between individuals and no specific results or outcomes can be guaranteed. In some circumstances, Rising Minds Counselling may determine that alternative, additional, or more specialised support would be more appropriate for a person’s needs. Where appropriate, referrals or recommendations to other services, practitioners, or emergency supports may be discussed as part of providing safe and ethical care.
4. Online & Telehealth Services
Online and phone counselling provide flexible and accessible support, though all technology-based communication carries some limitations and risks. These may include: - internet interruptions or technical difficulties - accidental disruptions to privacy - limitations associated with remote communication - unauthorised access to digital communications despite reasonable safeguards Clients are encouraged to attend sessions from a private, safe, and distraction-free location where possible. If a session is interrupted due to technical issues, reasonable efforts will be made to reconnect or reschedule where appropriate
5. Third-Party Platforms & Technology
Rising Minds Counselling uses trusted third-party services to support bookings, payments, communication, and website functionality. These may include: * Wix * Halaxy * Stripe * secure telehealth or video communication platforms Use of these services may involve the collection, storage, or processing of personal information in accordance with their own privacy and security practices. While reasonable care is taken when selecting service providers, Rising Minds Counselling is not responsible for outages, interruptions, security breaches, or technical issues caused by third-party platforms.
6. Appointments, Payments & Cancellations
Appointments are subject to availability and confirmation. Information relating to: * session fees * cancellations * rescheduling * missed appointments is outlined separately within the Booking Policy available on this website. Failure to attend a confirmed appointment without required notice may result in forfeiture of session fee.
7. Under 18 Clients
Where required by Australian law, ethical standards, or professional guidelines, parent or guardian consent and contact details may be requested before counselling services commence for people under 18 years of age. Rising Minds Counselling aims to balance privacy, safety, and appropriate parental involvement in a respectful and age-appropriate way. Further information regarding confidentiality and its limits is available within the Confidentiality Policy and Informed Consent information.
8. Confidentiality & Privacy
Counselling sessions are confidential within the limits of Australian law and professional ethical obligations. There are circumstances where information may need to be disclosed, including where: * there are serious concerns regarding safety or risk of harm * disclosure is required by law * mandatory reporting obligations apply * records are subpoenaed by a court Information regarding the collection, storage, use, and protection of personal information is outlined separately within the Privacy Policy.
9. Communication & Response Times
All forms of enquiries are responded to during business hours where possible. Business hours are between 10am to 5pm Monday to Friday. Response times may vary depending on availability, weekends, public holidays, or periods of leave. If immediate or urgent support is required, please contact emergency or crisis support services.
10. Crisis & Emergency Support
Rising Minds Counselling does not provide emergency or crisis intervention services. If you or someone else may be at immediate risk, please contact: * 000 (Emergency Services) * Lifeline Australia — 13 11 14 * Kids Helpline — 1800 55 1800 * your nearest hospital emergency department In some circumstances, additional or more specialised support may be recommended to help ensure you receive the most appropriate care for your needs.
11. Intellectual Property
Unless otherwise stated, all website content, branding, written material, logos, graphics, and resources remain the property of Rising Minds Counselling and may not be copied, reproduced, distributed, or used without permission.
12. External Links
This website may include links to external websites, resources, or organisations for educational or informational purposes. Rising Minds Counselling is not responsible for the content, availability, privacy practices, or accuracy of external websites.
13. Changes to These Terms
These Terms & Conditions may be updated periodically to reflect changes in services, technology, legal obligations, or professional practice standards. Continued use of this website or services following updates indicates acceptance of the revised Terms & Conditions.
14. Governing Law
These Terms & Conditions are governed by the laws of Australia.
15. Contact
If you have questions regarding these Terms & Conditions or Rising Minds Counselling services, please contact Rising Minds Counselling through the contact information provided on this website.