Privacy Policy - Rising Minds Counselling
Last updated: 8 August 2026
At Rising Minds Counselling, I respect your privacy, consider it a priority in my work, and am committed to protecting your personal information.
This Privacy Policy explains how I collect, use, store and protect your information when you visit this website or engage with my counselling services.
Information collected
I may collect personal information that you choose to provide, including your name, contact details, date of birth, emergency contact information, referral details, health information relevant to counselling, and any information you provide through enquiries, bookings or counselling sessions. This website may also collect limited technical information, such as your IP address, browser type, and website usage data through cookies and analytics tools to help improve the website and the user experience.
How Your Information is Used
I collect and use your information to: ● Respond to enquiries and appointment requests. ● Provide counselling services. ● Maintain accurate client records. ● Communicate with you about appointments and services. ● Meet my legal, ethical and professional obligations. ● Improve my website and the services I provide.
Confidentiality
Your privacy and confidentiality are important to me. Information shared during counselling, including personal information and counselling records, is treated with respect and kept confidential. I will not share your information without your consent unless I am required or authorised to do so by law. This may include situations where there are concerns about your safety or the safety of another person, concerns regarding the wellbeing of a child or vulnerable person, or where disclosure is required by a legal authority.
Storage and Security
Protecting your personal information is important to me. I take appropriate security measures to safeguard your information from unauthorised access, misuse, loss, alteration and disclosure. Where information is stored electronically, I use secure practice management systems and trusted platforms.
Third-Party Services
To help deliver my counselling services, I use trusted third-party providers for website hosting, appointment bookings, client management, payment processing and website analytics. These third-party providers may collect, process or securely store personal information as part of providing these services and manage information in accordance with their own privacy policies.
Access and Correction
You may request access to, or correction of, your personal information where permitted by Australian law. If you wish to do so, please contact me using the details below.
Contact
If you have any questions about this Privacy Policy or how your personal information is managed, please contact:
Rising Minds Counselling
Email: hello@risingmindscounselling.com.au
Phone: 0415 464 762
This Privacy Policy may be updated from time to time to reflect changes to privacy practices, services, technology, legal obligations or other relevant requirements. The most current version will be available on this website and will include the date it was last updated.